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Terms and Conditions

Order Processing/Shipping/Returns|Virgin Hair

Please read this information carefully, as it contains important details about your rights and obligations as well as limitations and exclusions that may apply to you.



Order Processing:


Orders are not processed on weekends and holidays. Products ship within 1-3 business days.  During Sales/promotions, processing times may take up to 7 business days for orders to process.  Processing times for wigs can take up to 25 business days.  Any changes to orders after it is placed will incur an additional administration fee of $10.


Payment Terms:

Terms of payment are always 100% upfront. We accept most major credit cards. Your credit card will be charged as soon as you place an order online. Credit card fraud and theft of our merchandise will lead to prosecution to the fullest extent of the law.


Your billing and shipping address must match in order to complete a transaction on this site. Celebrity Hair Company reserves the right to request additional payment and shipping verification after an order is submitted.



Shipping Policy:

All orders within the US are shipped via FEDEX with receipt confirmation and insurance. It takes approximately 2-3 business days for orders to be delivered.  Packages shipped to a PO BOX will be shipped via USPS only. Overnight option to a PO BOX takes up to 2 business days for delivery.  Orders will be shipped once payment is confirmed and cleared. International orders typically take up to 10 business days for delivery and are shipped via FedEx. Celebrity Hair Company reserves the right to change the delivery method specified on this website to a comparable method. Shipping charges may be more or less than the actual rate charged by the carrier. All shipping costs must be paid in full at the time of the order.



Refund and Exchange Policy:


Wigs, closures, and frontals are FINAL SALE. It may not be returned or exchanged.


All sales are FINAL, and there are no refunds allowed due to the exclusive nature and high appeal of our products. Customers are advised to complete exchange requests within 7 days of receipt in order to qualify for an exchange. Any exchange request not received within the specific time frame will be disqualified, The product must be sent back in the original condition(resell-able condition) as it was when shipped from us, meaning it cannot be combed, washed, brushed, cut, worn, colored, altered in any way(Original ties must remain intact as it was received by the customer). Send your Exchanged item(s), including your first name, last name, phone number, your exchange request, and original receipt to:



Celebrity Hair Company 

2400 S Lees Summit Rd.    Suit 160

Independence Missouri 64015


 


For your protection, we suggest that all exchanges be sent back to us through a traceable postal carrier with a signature. We are not responsible for lost items in transit, All Sales are Final on clearance and sale items. No exchanges or returns will be accepted. The customer is responsible for all return freights in a product exchange transaction. A store credit would be issued once received and determined to be in resealable form.  If the item were purchased during a promotion that has ended, the exchanged/store credit item would not qualify for the promotion in question.


NOTE: DUE TO THE DELICATE NATURE OF LACE CLOSURES, LACE FRONTAL & FULL LACE WIGS THEY CAN NOT BE EXCHANGED OR REPLACED. 



Replacements:

We take great pride in our product, and it is 100% guaranteed. Contact customer service at celebrityhair100@gmail.com to report any return requests.  Reports must be made within 7 days of receiving your Celebrity Hair Co. product.   Since natural hair is reactive to a simple wash and deep conditioning, product issues or concerns can often easily be remedied by implementing a simple care regimen.  Although no refunds are permitted, we will address the quality issue at once. A Customer Service Representative will provide the customer with instructions for the return of ALL of the products in question. Note that perming, coloring, lifting, rinsing, cutting, removing the hair from the weft, or otherwise processing the hair violates this policy.   If Celebrity Hair Company verifies and agrees that the product is defective in any way, Celebrity Hair Company will then exchange or replace the item.


If the customer selects a product in exchange for greater value, they will be responsible for paying the additional cost of the item. Celebrity Hair Company will cover the cost of shipping the exchanged/new item back to the customer if priority shipping is selected. If Celebrity Hair Co does not validate the product defect issue, we will return the item in question to the customer at our expense (via priority mail) without an exchange of the product.
NOTE: DUE TO THE DELICATE NATURE OF LACE CLOSURES, LACE FRONTAL & FULL LACE WIGS THEY CAN NOT BE EXCHANGED OR REPLACED. 


 


Limitation of Liability:

Celebrity Hair Company does not accept liability beyond the remedies set forth herein, including any liability for products not being available for or the provision of services and support. Yummy Virgin Hair Extensions will not be liable for consequential, special, indirect, or punitive damages even if advised of the possibility of such damages or any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. The customer agrees that for any liability related to the purchase of products, Celebrity Hair Company is not liable or responsible for any amount of damages above the aggregate dollar amount paid by the customer for the purchase of products under this agreement. The customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Celebrity Hair Company  LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by the customer for the purchase of services under this agreement.



Shipping Policy:

All orders are shipped via FedEx with receipt confirmation and insurance. It takes approximately 3-4 business days for orders to be delivered after the order processing timeframe for the product in question. Orders will be shipped once payment is confirmed and cleared. International orders typically take approximately 10 business days for delivery and are shipped via FedEx unless otherwise stated by the customer. Celebrity Hair Co reserves the right to change the delivery method specified on this website to a comparable method. Shipping charges may be more or less than the actual rate charged by the carrier. All shipping costs must be paid in full at the time of the order. If you have tracked your package and there is a discrepancy in delivery information, or it has been lost in transit, please call us immediately at 1-816 (926-0444). We will contact FedEx right away, initiate a trace for your package, and have them start an investigation. If it is determined that your shipment has been lost, a replacement will be sent.



Errors and Shipment Delays:

We will not be responsible for shipment delays due to weather or other natural or environmental factors, and we will try our best to ship out products within the specified timeframe promised. However, we advise that you place your order far in advance to allow for unplanned delays. All shipping errors must be reported 3 business days after the date of delivery. Once confirmed that an incorrect item was sent, we reserve the right to resend the correct product or refund your money. However, the incorrect products must be returned to our office prior to the re-shipping of products.



International Shipments:

All international customers are required to submit a signed credit card authorization form complete with supporting documents. Once you've placed your order, Customer Service will contact you to provide this information.


International Shipments must clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer's responsibility to pay any additional taxes, fees, or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment.