At Company Hair Company, we aim to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, please refer to our Return Policy below to help guide you through the process.
1. ELIGIBILITY FOR RETURNS
1.1 Returnable Items: Only regularly priced items may be refunded. Sale items, perishable goods, gift cards, or downloadable software products are non-returnable.
1.2 Time Frame: You have 7 days from the receipt of your item to initiate a return.
1.3 Condition: Items should be unused, in the same condition received, and in the original packaging.
2. HOW TO INITIATE A RETURN
2.1 Request: To begin the return process, please send an email to celebrityhair100Kgmail.com or fill out the return form on our website.
2.2 Confirmation: Upon receiving your request, our team will provide you with a Return Merchandise Authorization (RMA) number. You will need this number for all future communications about this return.
3. RETURN SHIPPING
3.1 Shipping Costs: Customers are responsible for return shipping costs unless the product arrives defective or damaged.
3.2 Tracking: We recommend using a traceable shipping service and purchasing shipping insurance, as we can’t guarantee the receipt of your returned item.
4. RESTOCKING FEES
4.1 For returns not due to damage or error on our part, a restocking fee of 20% may apply.
5.1 Processing: Once received and inspected, we will send you an email confirmation. Approved returns will be refunded to the original method of payment.
5.2 Timeline: Refunds will be processed within 5-7 business days, depending on your bank's policies.
5.3 Taxes and Charges: Any applicable taxes or charges related to your purchase will be included in the refund.
5.4 Alternative Methods: If you haven’t received your refund within the specified time, please check with your bank or credit card company. If the issue persists, please contact us.
6.1 If you wish to exchange an item, please follow the regular return procedure and place a new order for the desired product.
7. CONTINUOUS COMMUNICATION
7.1 We will provide timely updates regarding the status of your return. Once shipped, we will share a tracking number, so you're informed every step of the way.
For any further questions or clarifications about our return policy, please contact our customer support team.