Hair Extension Return Policy
Thank you for purchasing your hair extensions from Celebrity Hair Co. We understand that buying hair extensions online can be a bit tricky, so we have designed a straightforward return policy. Please read through our policy before initiating a return.
1. ELIGIBILITY FOR RETURNS**
1.1 Returnable Items: Only unopened and unused hair extension products, with seals intact, may be returned.
1.2 Time Frame: You have 7 days from the receipt of your product to initiate a return.
1.3 Condition: Hair extensions must be in their original packaging and condition, free of any damage or signs of wear.
2. INITIATING A RETURN
2.1 Request: Start the return process by sending an email to support@email@example.com or by filling out the return form on our website.
2.2 Confirmation: Once we receive your request, we will provide a Return Merchandise Authorization (RMA) number. Please reference this number for all subsequent communications about this return.
3. RETURN SHIPPING:
3.1 Shipping Costs: Return shipping costs are the responsibility of the customer unless the product arrives defective.
3.2 Tracking: It's advisable to use a trackable shipping service and purchase shipping insurance. We don’t guarantee that we will receive your returned item.
4.1 Inspection: Upon receipt and inspection of the returned product, we will send an email notification confirming the status of your refund.
4.2 Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.
4.3 Timeline: Please allow [e.g., "5-7 business days"] for the processing of the refund. If you haven’t received a refund in this period, check with your bank or credit card company.
If you need to exchange your product for the same item due to defects or damages during shipping, please follow the regular return procedure and specify the need for an exchange in your request.
6. NON-RETURNABLE ITEMS:
6.1 Opened Products: Any product that has been opened, used, or has its seal broken is non-returnable for reasons of hygiene and safety.
6.2 Sale Items: Only regular-priced items may be refunded. Sale items are non-returnable.
We are committed to ensuring our customers are satisfied with their purchase and will provide timely updates regarding the status of your return.
For further queries or clarifications about our hair extension return policy, please get in touch with our customer support team.
Note: While I have aimed to create a comprehensive Hair Extension Return Policy, it's essential to refer to other best practices or existing policies online, and consult with legal counsel to ensure compliance with local regulations.