Refund And Exchange Policy
Please note that wigs, closures, and frontals are considered final sale items. As such, they cannot be returned or exchanged. We strictly enforce this policy due to the exclusive nature and high demand of our products.
Customers are encouraged to initiate exchange requests within 7 days of receiving their order to be eligible for an exchange. However, please be aware that any requests received after this timeframe will not be considered.
To qualify for an exchange, the product must be in its original, resellable condition, as it was when shipped from us. This means it should not have been combed, washed, brushed, cut, worn, colored, or altered in any way. The original ties must also remain intact.
If you need to exchange an item, please send it back along with your first name, last name, phone number, exchange request, and the original receipt to the following address: [insert address here].
We appreciate your understanding and cooperation in adhering to our policies. Should you have any further questions, please don't hesitate to reach out to us.
Celebrity Hair Company
2400 S Lees Summit Rd. Suit 160
Independence Missouri 64015
To ensure your protection, we kindly request that all exchanges be sent back to us using a traceable postal carrier with a signature. Please note that we cannot be held responsible for any lost items during transit. Clearance and sale items are final, and no exchanges or returns will be accepted. In the event of a product exchange, the customer is responsible for all return shipping costs. Once the returned item is received and confirmed to be in resalable condition, a store credit will be issued. Please note that if the item was purchased during a promotion that has ended, the exchanged or store credit item will not qualify for the aforementioned promotion.
NOTE: DUE TO THE DELICATE NATURE OF LACE CLOSURES, LACE FRONTAL & FULL LACE WIGS THEY CAN NOT BE EXCHANGED OR REPLACED.